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Puniksem > Intel > When FREE should mean FREE!

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When FREE should mean FREE!

CTEK-Solutions offers sound free support for windows based computers, and provides support for interenet explorer and firefox browsers.

Click here today if you're looking for reliable free sound advice and solutions to common computer and/or internet related issues and questions.

Common computer issues:

No sound from speakers:
Please check the back of the computer. Some computers may have speaker connections on both the soundcard and modem. You will need to plug the single stereo speaker plug into the socket on the soundcard usually marked Audio Out (or in some cases Speaker)

Failure to startup:
Computer seems to start up as normal but nothing appears on screen: As obvious as this may sound it is probably a cable not attached correctly, or the monitor power button being turned off. Please unplug all the cables and replace them carefully.

Sometimes my system just crashes for no explicable reason: Welcome to Windows. More help with crashing.

Fuzzy image on monitor: Monitors are sensitive to electro magnetic interference. Ensure that your speakers are not too close to the monitor and that there is no other source of interference, especially from TVs, radios, microwaves, dishwashers and washing machines. Mobile phones are frequently the cause of this problem.

Modem error message says, "No Dial Tone": Do not attempt to change any COM port or other modem settings. This problem is ALWAYS external to the computer. Not all modem cables are the same. Always use the one supplied with your modem. The telephone cable from your wall socket should go into the modem socket marked Line In. Consider that the telephone socket is faulty. It could also be a faulty telephone extension line (just because it works on a phone doesn't necessarily mean it will work on a modem - and don't ask me why), or some other external factor. We repeat: Please do not change any of the modem settings. "No-Dial Tone" is always an external problem.

Modem cuts off frequently: Modems cannot handle the beep on BT's call waiting facility. If you have call waiting on your line you will need to disable it before using the modem.

Colour on screen is limited to 16 colours: The default setting for Windows is 16 colours. You can only get 256 or more colours if you have installed the video drivers correctly. Please see section on installation of video drivers in the hardware help page

CD keeps playing just the first few seconds of every song and then skips: If using the Windows 95 CD player go to Options on the tool bar and uncheck the setting Intro Play. If using some other CD player verify that your settings are for continuous play.

I can't get the pound sign to work; You can change the Regional Settings from the Control Panel. You will have to re-start the computer for the changes to take effect unless you're on XP based systems.

Our fast 'ticket based' support service means the information between us remains accurate reliable and private.

Your personal details are kept private at all times. We do not pass on email addresses or any personal information.

Closed tickets are archived for six(6) months. We may use resolution data for future canned responses.


Contributor's Note

We offer a FREE worldwide 'remote diagnostics' service.

External Links

Remote diagnostics service - More information

Contributed by Puniksem on February 19, 2008, at 1:17 PM UTC.

PLEASE VISIT THE CONTRIBUTOR'S WEBSITE
CTEK Solutions.co.uk
Friendly PC Support 'Jaws' Compatible
www.ctek-solutions.co.uk

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This intel was contributed by Puniksem


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